Help Desk
Support for Windows, printers, email, applications and user issues.
IT support for businesses
Fast user support and stable systems without unnecessary downtime
Get a practical IT team on hand, from everyday computer and application issues to servers, networks, security and on-site support.
01Clear starting planAssessment, priorities and realistic scope
02Tailored solutionWithout unnecessary equipment or complexity
03Local accountabilityOne team for implementation and support
When you need this service
When daily operations need more control, security and visibility
Support is organised through a clear request channel, priorities and records. We solve problems remotely whenever possible and on site when needed.
- When issues are handled reactively without a clear owner
- When you lack a complete view of systems, assets or risks
- When you need a solution that can grow with the company
What you receive
A solution configured around your work
Support is organised through a clear request channel, priorities and records. We solve problems remotely whenever possible and on site when needed.
On-site support
Remote intervention and scheduled visits to your location.
Servers and networks
Servers, Wi-Fi, firewalls, switches and VPN access.
Microsoft 365
Users, Teams, SharePoint, OneDrive, migrations and security.
Backup
Verified backups and a recovery plan for critical systems.
Protection
EDR, updates, access control and reduced IT risk.
Equipment and vendors
Procurement, inventory, warranties and technical coordination.
Documentation
Records of equipment, networks, access and procedures.
Public IT support pricing
Choose immediate help or ongoing IT care
Clear entry pricing for one-off issues, plus monthly packages for predictable support.
Remote and on-site help
Updates and security
Helpdesk and traceability
On demand
IT Support on Demand
1,000 MKD/hour
No contract. Pay only when you need support.
- One-off issues and quick fixes
- Software and user problems
- Remote or on-site assistance
Monthly packages
Predictable IT care for your team
Up to 5 devices
Start
2,990 MKD/month
- Help Desk
- Remote monitoring
- Windows update monitoring
- 2 hours remote support
Up to 10 devices
Business
5,990 MKD/month
- Everything in Start
- 5 hours remote + 1 hour on-site
- Microsoft 365 administration
- Network monitoring
- Priority support
Up to 20 devices
Complete
9,900 MKD/month
- Everything in Business
- 8 hours remote + 2 hours on-site
- Backup monitoring
- Monthly IT report
Who it is for
Flexible across different industries
Scope is adapted to size, risk, locations and working practices.
- Companies without an IT administrator
- Multi-location businesses
- Microsoft 365 teams
- Organisations with servers
- Companies using business software
Business value
Results you feel in day-to-day operations
Less downtime
An organised process with clear priorities and tracking through resolution.
Better security
Regular updates, access control and verified backup.
Lower fixed costs
A team with multiple specialities without the cost of a full internal IT department.
Process
How the partnership begins
IT review
We map users, equipment and risks.
Priorities
We define urgent corrections and a long-term plan.
Onboarding
We set up the support channel and documentation.
Support
We resolve requests, maintain systems and report regularly.
Frequently asked questions
Short, clear answers
For a specific recommendation, the best next step is to review your conditions and goals.
Talk to us →Do you provide on-site support?+
Yes. Support can be remote, on site or a combination of both.
Can you cover multiple offices?+
Yes. Requests and infrastructure are managed centrally.
Can you work with our existing vendors?+
Yes. We take over technical communication with internet and software providers.
Next step
Contact us
Let us build the right solution for you
Send a few details and we will contact you with an assessment and recommendation.